Refund policy

Returns

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@roadragersled.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Right of withdrawal (EU)

If you are in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be refunded on your original payment method. It can take some time for your bank or card issuer to process and post the refund.

Questions? Email info@roadragersled.com.